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Telecommunications Operator

Company: Disability Solutions
Location: Los Angeles
Posted on: October 20, 2024

Job Description:

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.Job Specific

  • Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
  • Operates multi-line equipment
  • Answers phones in a polite professional manner
  • Uses computer to verify identity/room number of guest being called
  • Directs calls to appropriate extension
  • Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
  • Provides accurate directions to hotel from major inbound locations
  • Answers questions regarding hotel functions and facilities
  • Transmits messages via computer, two way radio and digital pager
  • Receives, processes wake-up calls, room service orders and guest requests
  • Performs wake-up call functions
  • Transmits messages via computer and facsimile machine
  • Serves as communication hub during Emergency Procedures
  • Monitors timelines of Star Service Delivery
  • Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standardsQualifications
      • Education: High School diploma or equivalent
      • Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environmentThe wage for this position is $27.15.

Keywords: Disability Solutions, La Puente , Telecommunications Operator, IT / Software / Systems , Los Angeles, California

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